Annual client questionnaire 2024 results

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Celebrating another year's outstanding client satisfaction.

At Abstrakt, client satisfaction isn’t just a goal - it’s at the heart of everything we do. We send out an anonymous client questionnaire every year to gain invaluable feedback on our service, delivery, and overall performance.

This process helps us see where we are winning and celebrate our successes. Still, more importantly, it helps us identify areas for improvement, ensuring we continually grow and evolve to serve our clients better.

This year, we’re thrilled to share that our Net Promoter Score (NPS) has improved yet again, rising from an already exceptional 92 to an outstanding 93. To put this in perspective, the industry average NPS stands at 53*, a benchmark we are proud to far exceed.

*Source: Retently 2023 NPS Benchmarks for B2B

Abstrakt's NPS has improved from 92 to 93. The industry average is 53!

Maintaining such a high score is a testament to our team's unwavering commitment to excellence, but improving on it demonstrates our dedication to going above and beyond for our clients.

Thank you to all our clients for your valuable feedback and continued support. We look forward to achieving even more together in 2025.

This phenomenal achievement is a reflection of the trust our clients place in us and the collaborative partnerships we strive to build.

Lauren Swarbrick, Managing Director