The hidden UX issues costing you customers.
2 min read
You’ve done the hard work. You’ve launched the site, you've written the content, you're building traffic. But here’s the truth most businesses overlook... bad UX is silently killing your conversions.
We’re not talking about pixel-perfect design or the latest visual trends. We’re talking about user experience (UX), the stuff that actually moves users from interest to action.
If your site is slow, cluttered, confusing, or hard to navigate, your customers won’t stick around. And if they leave? They probably won’t come back.
We’ve just released our latest whitepaper, “The Hidden UX Issues Costing You Customers”, to help you spot the exact issues that quietly undermine your performance, and how to fix them.
What’s inside?
This isn’t fluff. It’s a practical, straight-talking guide built from real-world insight, best practice UX principles, and measurable data. You’ll learn:
- The subtle but serious UX issues businesses miss.
- How poor mobile optimisation or clunky checkouts tank conversions.
- Why 88% of users won’t return after a bad experience (and how to ensure that’s not happening on your site)
- What brands like Ella’s Kitchen and Long Eaton Sofas did to turn UX into results.
The cost of ignoring UX? Lost sales. Higher bounce rates. Higher support costs. And customers heading straight to your competitors.
The good news? Great UX is attainable, and delivers ROI fast. If your website isn’t pulling its weight, now’s the time to change that.
Lucy Williams
A Principal UX and Digital Designer with almost two decades of experience. She loves balancing UX thinking with digital creativity to design innovative & vibrant products.
She has specialist knowledge in digital brands and sustainability.
Connect on LinkedIn.
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